Refund policy

Returns

This policy does not affect your statutory rights.

30 Day Returns Guarantee

We will give you 30-days to assess products bought directly from Tabcat (this excludes any products purchased via promotions through third party websites), and if it isn’t to your liking, return it in good saleable condition and we will give you your money back for the product. Before goods can be returned we must issue a returns authorization number in order that we can track it accurately. Please ensure that your returns authorization number is included with your returned item so that you can be credited appropriately. Items being returned should use a suitably packed, insured and traceable carriage method. Items need to be returned within ten (10) days after the returns authorization number has been provided. In all cases customers will be responsible for any duties or charges incurred in the return of goods. Where the original purchase had the delivery charge waived (‘Free Delivery’), you may be charged the delivery cost originally waived. We reserve the right to charge a restocking fee on unused, unopened items returned and accepted by Tabcat after the 30 day return period. For items that are returned open or with missing or damaged parts other than if faulty, we reserve the right to charge a restocking fee or an amount to cover the cost of the damaged / missing item. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. In the event of Tabcat sending you a replacement for a damaged, defective or wrong item, you must return the damaged, defective or wrong item to us within 30 days of receipt of the replacement. We reserve the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item as aforesaid.

Product Refunds

If you are returning a pack because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your reasonable delivery costs of returning it to us to a limit of $10 per pack. We will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you. Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. In the event of a refund requested which includes a FREE promotional gift with order we reserve the right to charge for the free gift at it’s advertised value if not returned.